Please read these terms and conditions carefully before making any booking as they contain important information about your rights and obligations. By clicking on the "submit" button at the bottom of the booking form, you agree to be legally bound by them as they may be modified from time to time, and posted on our website.
are all trading names of Airport Transfers S.L., who's principal office address is:
22 Huertas Altas, Alhaurin el Grande, Malaga, Spain
Airport Transfers S.L. is a Spanish-registered company and is therefore subject to Spanish laws and those of the EEC, where applicable.
B-Met.com. has the right to refuse any booking placed by you. When a transfers booking is made from our webpage, an automatic reply/confirmation is sent to you with all the information you need to know when you arrive at your destination airport. This information can also be found on our websites. If your booking is not accepted, you will be advised by email within 12 hours from the time the booking is sent. Bookings made less than 24 hours (48 hours in the case of Saturday day/night) before arrival time in resort are only deemed accepted when, in addition to the automatic reply, a personal confirmation email is received by you from our reservations controller.
Payment is not required when a booking is made. Normally payment is made in euro cash direct to the B-Met S.L. representative or to your driver at the start of the service. However, facilities are available to pay by credit card or bank transference, in advance, if preferred. In this case, please also see "Pre-Payment Conditions" below.
The price of any service is the price displayed on our website at the date and time of your order. We may change the price of any service on our website before a booking is made. We try to ensure the prices displayed on our website are accurate, but the price on your booking will need to be validated by us as part of the acceptance procedure. We will inform you if a service's correct price is higher than stated on your booking form, giving you the opportunity to cancel the booking and decide whether or not to rebook at the correct price. In the case of pre-payment, we will refund the full amount paid.
Whether the booking is made by telephone, email or fax, it is subject to, and the client accepts, B-Met booking terms and conditions. These are available on our websites or, on request, by email, fax or phone.
Where two or more people are included on the same booking, the person making and/or purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for all members of the party and accepts these booking conditions on behalf of each member of the party.
Where prepayment has NOT been made, in the case of missed flights forcing you to miss your transfer, B-Met. should be informed by telephone/fax/email, as soon as you are aware of your situation so B-Met. can try and make alternative arrangements. The arrangement of alternative transport is entirely at the discretion of B-Met. and may be subject to an administration charge of which you will be advised should this be the case.
In the case of outbound delayed flights, if you have booked a private service the time will be automatically amended and your vehicle will collect you at the revised time of arrival.
The destination and pickup addresses on your confirmation / ticket are the address to which you will be delivered and later picked up. Should you wish to change these or any other details, this must be done in writing by either email or fax, directly to the B-Met. Service Centre at least 2 days prior to the date of travel, otherwise an administration fee of 5€ may be applied.
Customers are limited to TWO ITEMS OF LUGGAGE ONLY per person. B-Met. must be informed of any extra luggage at the time the booking is made - this includes sports equipment, wheelchairs, etc. In the event of undeclared excess luggage, extra charges may be made, at our absolute discretion (payable prior to transportation) or we reserve the right to refuse to transport the items. All luggage MUST be clearly labelled with the owner's name and destination address.
Special requests made for child seats, etc. are subject to availability and although B-Met will do their utmost to comply with requests, they cannot be guaranteed.
B-Met. reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).
Neither the consumption of alcohol nor smoking is permitted on any of our vehicles.
B-Met. will use every reasonable means to ensure your vehicle(s) collects you at your collection point at the time stated in your confirmation, and that it reaches its destination on time. However, B-Met accepts no liability whatsoever in the event of any delay due to causes beyond its control. Whilst B-Met will do their utmost to reduce any delay as much as possible, it should be understood that during the peak summer season and weekends there may be delays incurred before your transport is available.
Vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. It is the passenger's own responsibility to check their own travel insurance.
B-Met. will endeavour to carry the passenger(s) with the minimum discomfort and inconvenience to his/her destination as shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:
B-Met shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract. In such cases our liability shall be limited to a maximum of 2OO€ per booking.
B-Met. reserves the right at any time to assign any part of this Agreement (or all of it) to any associated or subsidiary company or to any third party.
It is the customer's obligation to report any difficulties with the services that we provide in the shortest practicable time in order for us to be given a fair opportunity to rectify any problems in the shortest possible time. It is the customer's obligation to do all in his/her power to mitigate any loss. If, for example, the transport is more than 10 minutes late in arriving, it is the customer's responsibility to advise the B-Met representative by telephone so the appropriate measures can be taken.
B-Met will not be liable for any extra cost incurred by customers in getting to their destination if they have not contacted our representative by telephone to advise them of any problem when it arises. There is a 24 hour emergency number sent with the confirmation details. If customers do not receive this emergency number, it is their obligation to contact B-Met in advance and request it.
These Conditions of Carriage and any carriage which we agree to provide you with (in respect of yourself and/or your Baggage) shall be governed by Spanish laws, and any dispute between you and B-Met. concerning or arising out of such carriage in any way whatsoever, shall be subject to the non-exclusive jurisdiction of the Courts of Andalucia.
If payment is made in advance the following conditions, in addition to the General Conditions, apply.
In the case of payment by credit/debit cards, you are legally bound to provide, for the purpose of purchasing the service, correct personal information and only your own credit/debit card details which has sufficient funds or credit facilities to cover the cost of the service(s).
B-Met reserves the right to validate your credit/debit card details before providing you with the service. If validation cannot be obtained you will be advised, as soon as possible, to the email address given by you, and offered the possibility of making payment in euro cash to the B-Met. representative or driver, before commencing the service. We reserve the right to not perform the service if said payment is not made.
In the case of a bank transfers, this must be done at least 10 working days before the date of the service and a copy of the bank confirmation, showing the transference details must be received by us by mail or fax before the service takes place.
Once payment has been validated, you will receive, either by fax or email, a confirmation of payment. This confirmation is your ticket and must be produced to the B-Met representative or driver for BOTH the arrival and departure journeys. Payment is strictly non-refundable except in circumstances where B-Met, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking.
In the case of missed flights or flight delays forcing you to miss your transfer, B-Met will require you to fill in a declaration for your travel insurance for the cost of your new transfer. The extra charge can and may be waived at the absolute discretion of B-Met.
Customers who wish to cancel their booking, should do so by recorded delivery letter, email or fax. The booking will be deemed cancelled on the date that B-Met. receives the letter, fax or email. Cancellations must be made at least 7 days before the date of travel. In the event of a cancellation by the Customer, B-Met, may at its absolute discretion, refund the money subject to a deduction of 9,00€ per passenger administrative charge. Upon cancellation, the Customer will be given a cancellation reference number.
This reference number must be quoted on any future correspondence with B-Met.
If B-Met. were to fail, due to any reasonable circumstances within their control, to deliver its passengers to their confirmed destination, any reimbursement made by B-Met. for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi. If the service delivered is not what was booked, or is not performed with reasonable skill and care, or if the service is not performed at all, B-Met will refund the full price paid. In such cases our liability shall be limited to a maximum of 2OO€ per booking